- Today: A blank page every time a post is dueWith 4XOR: A week of drafts in your voice, ready to pick
- Today: Comments answered whenever someone finds timeWith 4XOR: Replies drafted, complaints and hot leads flagged at once
- Today: Numbers copied from every platform into a sheetWith 4XOR: A short weekly report: what worked, and why
Use cases
AI for customer service that answers fast and knows when to hand over.
Most customer questions repeat. AI answers those around the clock and prepares the rest, so your team spends its time on the customers who need a person.
- Zendesk / Freshdesk
- HubSpot / Salesforce
- Website chat
- WhatsApp Business
- Phone system
Use cases
Chat and email assistant
- Today
- Opening hours, prices, order status and returns make up most requests.
- What we build
- An assistant on your website, by email or on WhatsApp that answers from your FAQ and order data, and hands the conversation to a person with the full history when needed.
- What we measure
- Share of requests solved without staff, customer rating
Call summaries
- Today
- After each call, agents type notes and follow-ups into the CRM.
- What we build
- Calls transcribed and summarised with reason, outcome and next steps, ready in the CRM for the agent to confirm.
- What we measure
- After-call work per call
Ticket sorting
- Today
- Tickets arrive by email, form and phone and are sorted and prioritised by hand.
- What we build
- Every ticket tagged by topic, urgency and language and sent to the right team, with urgent cases on top.
- What we measure
- Time to first response, tickets passed on twice
Reply drafts
- Today
- Agents write similar answers from scratch and look up facts in several systems.
- What we build
- A draft reply for each ticket, with the facts from your systems filled in, for the agent to check and send.
- What we measure
- Handling time per ticket
Rules we build to
Always a way to a person
Customers can reach a person at any time, and the assistant hands over instead of guessing.
Informed callers
Calls are only transcribed where callers were told so, and recordings are deleted on your schedule.
Your tone
Answers follow your wording and rules, and are tested on real past questions before going live.
How to start
For service teams, a natural first step is a 30-day pilot on the chat assistant or call summaries, measured on real requests from day one.
More use cases
- Today: Every transport order retyped from the email into the TMSWith 4XOR: Orders created straight from the email, your team just releases them
- Today: Customs papers checked line by line, late into the eveningWith 4XOR: Documents cross-checked, tariff numbers suggested, gaps flagged
- Today: Carrier invoices spot-checked, so overcharges slip throughWith 4XOR: Every invoice line checked against your rates before you pay
- Today: Supplier invoices typed into accounting by handWith 4XOR: Invoices read and booked as drafts, approved with one click
- Today: A shared inbox sorted by whoever happens to have timeWith 4XOR: Every email sorted, routed and answered as a draft
- Today: Folders searched for the one contract clause you needWith 4XOR: The answer in seconds, with the source document
Free, 15 minutes, no obligation
Bring one process. Leave with a plan.
Show us one process that costs your team hours every week. After 15 minutes you will know whether AI can take it over, what a 30-day pilot would deliver and what it would cost.
- Swiss company, Swiss quality
- Data in Switzerland or the EU
- nDSG and GDPR